We've received a number of reports that an ISP backbone service in the greater New York area is having an issue. ScreenConnect is performing as expected, but we're closely monitoring the issue as it is affecting partners in that area. While the underlying issue is being handled, you may see intermittent connection issues.
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Investigating - We are investigating reports of Email broadcast delays for multiple customers within SchoolMessenger Communicate caused due to an issue on one of our vendors. We are coordinating with the vendor to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.. Jan 15, 2026 - 11:08 PST
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Update - We are continuing to experience SMS delivery delays and failures when sending messages to Viettel Network in Burundi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Jan 15, 2026 - 17:49 PST
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SchoolMessenger Communicate: Email broadcast delays for Multiple Customers
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