The cause of the issue within Atrieve has been identified. We have identified that the issue is related to a regional upstream service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
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Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide another update in 24 hours or as soon as more information becomes available.
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We have confirmed an issue with pod 13 causing errors for inbound and outbound calls, and our team is looking into potential root causes. We will continue to post updates as we learn more.
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We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
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Monitors
Atrieve - unable to log in and experiencing performance issues
Schoology
SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe
Twilio
Pod 13 Inbound and Outbound Call Errors and Billing & Subscription change errors
Zendesk
Service Degradation Affecting a Subset of Users in Web Mail and Calendar
Zoom
Adobe Creative Cloud
StatusGator